“电视问政期末考”记者回访新洲医保办:主任服务窗口坐班,双休有人值班

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The public went to the Xinzhou District Medical Insurance Office to handle the business

Chutian Metropolis Daily July 8 (Reporter Zhang Lijing) At 4 o'clock in the afternoon yesterday, the reporter came to the service office of Xinzhou Medical Insurance Office. The hall was clean and tidy, and there were people on duty. The citizens who came to handle the business were all serving the staff. The attitude is satisfactory.

In August last year, Ms. Zhou needed to change her medical insurance card. Since she was in a foreign country, she entrusted her younger brother, Mr. Zhou, to help. Mr. Zhou got his sister's medical insurance card and found that the identity information was wrong. After the change, he found that there was no medical insurance for the January-August 2018 period. To this end, Mr. Zhou went to the Xinzhou District Medical Insurance Office several times to inquire about the situation, but always returned without success. The inspector accompanied Mr. Zhou to the medical insurance office. It coincided with the power outage of the medical insurance office. After running up and down several times, the two staff members of the medical insurance office pushed and pushed, and the matter was not conclusive. On December 28 of the same year, the above matters were exposed by Wuhan《电视问政》.

After the problem was exposed, the Xinzhou District Medical Insurance Office quickly issued《作风建设整治工作方案》, which emphasized the new work system such as the first-question responsibility system, the one-time notification system, and the service commitment system. At the same time, the staff of Xinzhou Medical Insurance Office The “Remediation Plan” was signed and implemented immediately.

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Xinzhou District Medical Insurance Office staff patiently answer

At 4 o'clock yesterday afternoon, the reporter went to the service hall of Xinzhou Medical Insurance Office. There are 4 staff members in the hall who are receiving the citizens who come to handle the business. Reporter: "Do you still go to work here?" Staff: "Do not bother to go to work, so that the public can come to the business at any time."

"I have been here twice this year, the staff service attitude is very good, the explanation is also very detailed," Mr. Tao, who handles the medical expenses reimbursement business, told reporters. Within one hour, the reporter saw three citizens who came to handle the business. During the conversation, they all recognized the service attitude of the staff.

xx“在我去二楼办公室工作之前,我现在每天都在服务窗口工作。”忻州市医疗保险办公室主任关永泉告诉记者,为了加强服务窗口的管理,他将在工作日期间坐在大厅里。市民方便现场解决问题。